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SMS and messages

Communications and SMS Policy

This policy explains how ser.md uses phone numbers, OTP messages, service notifications, and optional promotional communications.

Last updated: 7 July 2026

OTP and security messages are part of account authentication.

Marketing messages require consent where applicable.

Users can withdraw marketing consent at any time.

Service communications

  • OTP codes and login verification.
  • Security notices and suspicious activity alerts.
  • Support replies related to your account, review, favorite, or business page.
  • Important notices about business page access, moderation, or policy updates.

Marketing communications

If promotional SMS, calls, or direct messages are used, they will be sent only with the user consent or where otherwise permitted by law. Marketing may include product updates, advertising opportunities, business promotion offers, or catalog news.

Opt out

You can withdraw marketing consent by contacting us through the support channel shown on the website. Withdrawal does not affect OTP, security, or necessary service messages.

Providers

We may use SMS, hosting, analytics, and communication providers to deliver messages and operate the platform. These providers process data only to support the service.

Need help with this policy?

Contact us if you want to access, correct, remove, or clarify information related to your account or business page.

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